Star Brite team · internal use
Incident Report
Something happen in the tunnel or on the lot? Stay calm — file this together with the customer before they leave. It takes about five minutes and captures everything the office needs.
1
Make sure everyone’s OK
People first, paperwork second. If anyone is hurt, get help before anything else on this page.
2
Photograph everything
Close-ups of the damage, one wide shot of the whole vehicle, the plate, and the area where it happened.
3
Fill this out together
Use the customer’s own words for what happened. Insurance section only if it’s needed for the claim.
⚠️ Remind the customer: this report documents the incident — it is not an admission of responsibility. A manager reviews the report, photos, and surveillance footage, then follows up within a few days.
The form below walks you through it, step by step. ↓
