Star Brite team · internal use

Incident Report

Something happen in the tunnel or on the lot? Stay calm — file this together with the customer before they leave. It takes about five minutes and captures everything the office needs.

1

Make sure everyone’s OK

People first, paperwork second. If anyone is hurt, get help before anything else on this page.

2

Photograph everything

Close-ups of the damage, one wide shot of the whole vehicle, the plate, and the area where it happened.

3

Fill this out together

Use the customer’s own words for what happened. Insurance section only if it’s needed for the claim.

⚠️ Remind the customer: this report documents the incident — it is not an admission of responsibility. A manager reviews the report, photos, and surveillance footage, then follows up within a few days.
The form below walks you through it, step by step. ↓
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