JOB DESCRIPTION:  The shift captain is responsible for everything to do with the site during their assigned shift. Our crews are responsible for leading the CSA (Customer Service Attendant) team and team leaders in providing a consistent and superior customer experience through operations and efficient equipment utilization. This includes troubleshooting car wash systems and managing difficult customers. The shift captain is autonomous and trusted to operate the site in the absence of senior management.

This position is accountable for the following:

• 100% Vehicles Prepped and Loaded Safely
• 100% Daily Operational Tasks Completed
• Core Values: Attitude of Excellence, Loyalty, and Character

The basic job duties for this position are as follows:

• Greet guest as they approach the car wash tunnel.
• Safely guide and load each vehicle per
• Use High Pressure Gun to remove bugs on the bumper, windshield, and
• Remove mud in wheel wells when
• Perform safety inspection of vehicles before
• Make key adjustments to car wash
• Knowledgeable in “What not to wash”
• Participate in the morning opening checklist or nightly close down
• Knowledgeable on our 3 Single Wash
• Knowledgeable on our Unlimited Washing Program and inform all
• Able to present the Star Brite difference.
• Train others on approved training
• Improve guest wait time and satisfaction.
• Aid in member visit success rate. RFID sticker reads, vacuum tokens, account updating, air freshener
• Communicates key vehicle information and equipment retracts to
• Observe Vacuum Islands for guest
• Responsible for vacuum service
• Knowledgeable on Unlimited membership
• Is fluent in the LEAP Conflict Resolution
• Engage guests using the GIVE 4 Steps of
• Complete daily shift or task report to document shift
• Maintains clean, organized car wash facility.
• Adhere to all company policies, procedures, safety standards and codes of
• Follow safety procedures to avoid exposure to fumes, dirt, and harsh
• Assist in cleaning the facility which includes the equipment, walls, trench, vacuums, trash cans and
• Willing to work in all weather conditions (cold, hot, wet, rain, snow).
• Able to lift up to 50
• On your feet 100% of the day and outside.
• Attend all mandatory training
• Attend all mandatory team meetings and

JOB DESCRIPTION:  The Customer Service Associate (CSA) is responsible for providing superior customer service by focusing on the individual needs of each customer and recommending the appropriate service while directing the customer as to what to do and where to go next, according to the outlined procedures that follow.

This position is accountable for the following:

• 10% Membership Conversion
• 100% Retail Guests Informed of Unlimited Wash Club
• 100% Guests Greeted
• Core Values: Attitude of Excellence, Loyalty, and Character

The basic job duties for this position are as follows:

• Engage with each guest as they enter the drive thru lane and assist with purchasing services
• Knowledgeable on 3 Single Wash levels
• Informs all non-member retail guests about Unlimited Wash Program
• Able to present the Star Brite difference
• Train new sales associates on approved training modules
• Improve guest wait time and satisfaction
• Aid in member visit success RFID sticker reads, account management and updates
• Communicates key vehicle information and equipment retracts to crew
• Communicates key vehicle information and equipment retracts to crew
• Observe Vacuum Islands for guest satisfaction
• Knowledgeable on membership maintenance, computer software
• Knowledgeable in “What not to wash”
• Complete daily task or shift report to document shift sales performance
• Maintains clean, organized car wash facility and area
• Routine sanitization of guest surfaces
• Focuses on presentation of self, product, and process
• Properly represents Star Brite Car Wash while in uniform
• Adhere to all company policies, procedures, safety standards and codes of conduct
• Follow Star Brite safety procedures to avoid exposure to fumes, dirt, and harsh chemicals
• Assist in cleaning the facility which includes the equipment, walls, trench, vacuums, trash cans, and lot
• On your feet 100% of the day and outside
• Willing to work in all weather conditions (cold, hot, wet, rain, snow)
• Able to lift up to
• Attend all mandatory training sessions
• Attend all mandatory full-crew meetings